Accessibility Policy
Interfaith Food Bank is committed to excellence in serving all stakeholders (clients, partners, donors, and volunteers) including people with disabilities.
At Interfaith Food Bank, we strive to provide services and resources in a way that respects the dignity and independence of all members of our community at all times. We also commit to giving people with disabilities the same opportunity to access our services and resources, and allowing them to benefit from the same services, in the same place, and in a similar way to other users. If a barrier to accessing our services and resources cannot be removed, we will seek alternative ways to ensure access to the services and resources.
Facility Accessibility – Interfaith Food Bank accommodates people with mobility impairments to use our building by providing:
- Accessible Parking
- Wheelchair Ramps
- Automatic Doors
- Stair Lifts
- Elevator
- Handrails
- Accessible Bathrooms
Assistive Devices – Persons with disabilities will be permitted to obtain or use services or resources through the use of their own assistive devices. If an assistive device may pose a risk to health and safety of the stakeholder or others on the premises, Interfaith Food Bank will accommodate the stakeholder by providing an alternative where possible.
Communication – We will communicate with people in ways that consider their disability or language barrier. We offer a number of methods of communication, using visual aids and translation devices.
Service Animals – We welcome people with disabilities and their service animals.
Support Persons – Persons that require support workers are welcome and encouraged to have support workers accompany them when accessing services or volunteering. Individuals under the age of 16 are also welcome to have a support worker, parent/guardian or chaperone accompany them for volunteer service.
Notice of Temporary Disruption – If any services to accommodate disabled stakeholders are temporarily interrupted, they will be notified of the reason for disruption, its anticipated duration and a description of alternative facilities or services on our social media and at facility entrances.
Training – To create awareness and ensure compliance with Health and Safety codes, Interfaith Food Bank will provide accessibility training to employees, volunteers, and others who work with our stakeholders with disabilities.
Questions or Feedback – Stakeholders who wish to provide feedback on the way Interfaith Food Bank serves people with disabilities can be made:
- By email info@interfaithfoodbank.ca
- By telephone (403)320-8779
- By mail:
Interfaith Food Bank Society of Lethbridge
1103 3 Ave N.
Lethbridge, AB T1H 0H7
Alternative methods of communication, including meeting in person, are also available on request.
All feedback, including complaints, will be handled within 5 business days by the appropriate staff person, depending on the nature of the feedback. Please see Interfaith Food Banks’ Complaints Process on our website for more information. If you would like to be contacted regarding your feedback, please include your name and contact information. We will do our best to respond to you as promptly as possible.