CLIENT RIGHTS & RESPONSIBILITIES

RIGHTS

RESPONSIBILITIES*

To receive fair and equal treatment, regardless of race, colour, religion, age, sex, sexual orientation, marital or family status or disability

To provide accurate information regarding yourself and family** related screening questions

To be treated with courtesy and respect

To treat everyone at Interfaith Food Bank (IFB) with courtesy and respect

That the information you provide will be collected, used and maintained in a confidential way

To report changes to your household, address, employment or other factors or income in a timely manner (e.g. at your next visit to IFB)

To ask questions until you understand

To use IFB food for yourself and your family ONLY (i.e. not to sell, trade or give it away to others)

To bring someone with you to translate, if you wish

To take only what you and your family can and will use

To get food that is safe to eat

To avoid doing anything illegal in the IFB, or on IFB property (e.g. carrying a weapon)

To raise concerns and complaints

To get a response to any concern or complaint raised