CLIENT RIGHTS & RESPONSIBILITIES
Maintaining Dignity & Respect
RIGHTS |
RESPONSIBILITIES* |
To receive fair and equal treatment, regardless of race, colour, religion, age, sex, sexual orientation, marital or family status or disability |
To provide accurate information regarding yourself and family** related screening questions
|
To be treated with courtesy and respect |
To treat everyone at Interfaith Food Bank (IFB) with courtesy and respect |
That the information you provide will be collected, used and maintained in a confidential way |
To report changes to your household, address, employment or other factors or income in a timely manner (e.g. at your next visit to IFB) |
To ask questions until you understand |
To use IFB food for yourself and your family ONLY (i.e. not to sell, trade or give it away to others) |
To bring someone with you to translate, if you wish |
To take only what you and your family can and will use |
To get food that is safe to eat |
To avoid doing anything illegal in the IFB, or on IFB property (e.g. carrying a weapon) |
To raise concerns and complaints |
To get a response to any concern or complaint raised |
* Anyone who does not comply with these responsibilities may risk losing privileges associated with Food Bank membership
** Family means yourself and all members of your household, that you claimed on your application (first or updated)