Complaint Process

1. You have a right to complain about our programs and service, and our organization will not retaliate against any individuals that make complaints in good-faith.                                                                                                                                                                                                        a. You can submit a complaint at any time
          i. In Person – request to speak to a staff member or submit your thoughts anonymously in our Suggestion Box
          ii. Phone 403-320-8779
          iii. Email info@interfaithfoodbank.ca
2.When you file a complaint, we will review it carefully. Someone may contact you to clarify the issues and understand your expectations.
3. We’re here to help. Throughout the complaints process, we will be available to   answer your questions, and want you to be involved in resolving the issue.
4. Timelines are important to us. Our goal is to resolve your complaint in a timely manner. How long it takes depends on the complexity of your issues, and if an investigation is necessary. We request that complaints be made within 30 days of the date in question.
5. Complaint Resolution is most possible when both parties are involved in the process and should be seen as an opportunity for us to improve our programs and services.
6. In the event we are unable to resolve your complaint, you may also use the Food Banks Canada Customer Service Hotline 1-877-280-0329 or complaints@foodbankscanada.ca