WHO CAN USE THE FOOD BANK?

To access food bank services, community members are asked to provide a certain amount of information which enables us to determine whether or not they are eligible to receive our services. This is a primarily income-based screening process; special circumstances are considered as well.

Effective August 1st, all new client intakes and existing client renewals that require staff support must take place during the following designated hours:
• Morning: 9:45 AM – 11:15 AM, Monday – Friday
• Afternoon: 1:15 PM – 3:00 PM, Monday – Thursday
If you are accompanying a new client or an existing client for renewal, please ensure you arrive within these intake hours, as staff will not be able to complete intakes or renewals outside of these times.

To apply for client services (or renew your Client Card), individuals are required to provide the following identification and information:

• Photo ID (for adults 18+)
• AB Health Care Cards (for all household members)
• Proof of Income (child tax benefits, AISH or SA slips, pay stub, EI statement, etc.)
• Proof of Address (rent receipt, utility, phone or cable bill, etc.)

For each visit, clients must bring their Client Card, and when picking up the monthly food hamper, photo identification is required.

Client Cards typically expire every six months.

As a food bank client you will have access to monthly hampers and daily supplements.

Clients who possess a valid Client Card are eligible for the following services at no financial cost and without being tied to other conditions (e.g. volunteer participation, donation requirements, engagement in faith based or political activities, etc.).